Send a Message

Email us at support@dinklypickleball.com with any feedback or questions, or fill out the form below.
We'll get back to you within 1-2 business days.

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.

Shipping / Return

To view our policy or to submit a return request, go to this page

Email us

support@dinklypickleball.com Respond within 1-2 business days

Warranty

To register your gear or to file a warranty claim, go to this page

Wholesale

For business, OEM or customization, send an email to selina@dinklypickleball.com

Ambassador

Want to help us spread the word about Dinkly, go to this page

Title

FAQs 

Why Dinkly?

At DINKLY, we make paddles that look good and play even better.
They're built to boost your game-whether you're just starting out or a seasoned pro.

Warranty Policy？

6-Month Warranty

We offer a 6-month warranty from the date of delivery, covering manufacturing defects under normal usage.

 

Warranty Exclusions

  • This warranty does not cover:
    Damage due to misuse, normal wear and tear, negligence, or modifications.
  • Cosmetic issues such as faded graphics, worn grip tape, or rattling noises (as they do not affect performance).
  • Extreme temperature damage (e.g., exposure below 40°F (5°C) or above 120°F (50°C)).
  • Paddles used for commercial purposes, rentals, demos, or second-grade paddles.

Warranty Exchange & Return Process

1. Prepare Your Item

  • Ensure your paddle meets the warranty or return conditions outlined above.
  • Include a note describing the issue and your request (e.g., exchange or refund).

2. Ship Your Item

  • After receiving approval from our team, ship your paddle to the address provided in our confirmation email.

3. Processing Your Request

  • For approved warranty claims, we will replace your paddle with the same model (color changes may be requested).
  • Processing takes 7-10 business days upon receipt and inspection.

Return Policy？

30-Day Return Policy

  • We offer a 30-calendar-day return policy from the date of delivery for unused pickleball paddles purchased directly from the DINKLY website.
  • Final Sale Items: Custom paddles and other marked final sale products are not eligible for returns or exchanges.

Return Eligibility

To qualify for a full refund, the following conditions must be met:

  • The paddle must be unused and free from any signs of wear, scratches, or damage.
  • It must be returned in its original packaging, including all manufacturer tags, labels, and accessories.

Return Shipping

  • Customers are responsible for all shipping costs associated with returns.
  • A $10 processing fee applies to paddle exchanges.

Processing Time

  • Please allow 5-10 business days for us to process your return upon receipt.
  • Refunds will be issued to the original payment method within 7-10 business days after inspection.