Dinkly Pickleball Warranty Program
All paddles and bags come with a WARRANTY against manufacturer defects and workmanship, starting from the delivery date.
Warranties are only valid to the original purchaser and not transferable.
Following is our warranty scope :
Art Series——30 days
Fusion Series——180 days
Bags——90 days
Please note that the warranty does not cover the following:
- Normal wear and tear (e.g., grip wearing out, scratches, worn edgeguard, graphics fading, chip damage, grit wearing out, etc.)
- Improper usage, normal play usage, negligence, abuse, or accidents.
- Hitting objects other than pickleballs
- Grit variation
- Parts that have been modified
- Purchases from unauthorized dealers
- Individuals who aren't the original purchaser
- Lack of proof of purchase
- Final sale items, giveaways, used items, demo units, factory seconds, or items otherwise marked in the product description as ineligible for warranty
Dinkly reserves the right to determine whether a paddle is covered under our warranty. Each purchased paddle covered by warranty is eligible for a single replacement under this policy.
If the covered product has been discontinued and is no longer available, we reserve the right to replace it with a comparable model of equal or greater value, or provide store credit up to the original purchase price.
Submit your warranty
To initiate a warranty claim, please email us at support@dinklypickleball.com with the following information and we will reach out to you within two business days with next steps.
- Proof of purchase with order number and order date shown
- Reason for warranty claim
- Any supporting documentation (e.g., pictures, etc.). Photos or videos must include a piece of paper with your order number next to your paddle