Shipping policy

Shipping Policy

Domestic (U.S.) Shipping

Enjoy free shipping over $100.
All orders are processed and shipped within 1 business day.
We typically ship via USPS, UPS, or FedEx, with an estimated delivery time of 5–8 business days.
Once your order has shipped, you will receive a shipping confirmation email.
You can also track your order status using the link provided below.

 

International Shipping

We welcome customers outside the U.S.!

International shipping costs will be calculated automatically at checkout page.

Buyers are responsible for any additional customs duties, taxes, or fees imposed by their country. We are not responsible for any restrictions, duties, or other charges applied by your local customs authority.

 

Delayed & Missing Package

We are not responsible for packages that are delayed by the shipping courier.
If your package is marked as delivered but still missing, please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding. Please wait an additional 1-2 business days as some carriers accidentally mark the package as delivered early. If your package is still missing, please contact us at support@dinklypickleball.com.
We are not responsible for missing orders that were shipped out to the address provided by the customer on the order page, including:
  • Incorrect addresses provided by the customer.
  • Unclaimed or refused orders
  • Stolen or missing packages when the carrier confirms the order was delivered
We are unable to issue refunds or credits for packages that the carrier confirms as being delivered.

 

Shipping Protection Plan

Worried about your package getting lost, damaged, or delayed?

Orders don’t always go as planned. Packages can be lost in transit, damaged before arrival, delayed unexpectedly, or even misdelivered or stolen after delivery.
When issues happen, shipping problems shouldn’t become your problem to solve alone.
Our Shipping Protection Plan by Xcotton is designed to remove that uncertainty and give you peace of mind from checkout to delivery.

What Xcotton Shipping Protection Covers

Coverage Scope
Scenario
Covered
Loss
Lost during transit
Yes.
Partially lost during transit
Yes.
Porch piracy incident
Yes.
Damage during transit
When the buyer receives an item with obvious breakage, cracks, bending (if the item is not bendable), crushing, etc., rendering it unusable
Yes.
The Logistics misdelivered the shipment to an incorrect address
Logistics provider delivery error (excluding errors caused by the consumer).
Yes.
Delay
Delay
Yes. 5USD/Order


How It Works

  1. Add Protection at Checkout Shipping Protection is automatically selected at checkout based on your order amount and added to your total.
  2. Your Order Ships as Usual Your package is shipped through standard logistics—now protected against covered incidents.
  3. File a Claim If Needed If your order is lost, damaged, delayed, or misdelivered, submit a claim via the Xcotton Claims Center using:
    1. The direct claims link, Visit https://seller.xcottons.com/parcel#/parcel/parcel-login, enter Email and Shipping Protection ID.
    2. The confirmation Email sent after purchasing Shipping Protection.
      For any claim-related inquiries, consumers may contact Xcotton at: support@xcottons.com
  4. Claim Review & Resolution Xcotton reviews your claim and processes it according to the coverage terms once the required information is provided.

Thank you for supporting Dinkly!